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A.
Overview
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In
order to operate the PayPal service and to reduce the risk of fraud,
PayPal Corp. ("PayPal" or "we") must ask you to provide us information
about yourself and your credit card and/or bank account. This Privacy
Policy describes the information we collect and how we use that
information.
If you apply for a PayPal VISA® credit card
(available in the U.S. only), you authorize PayPal and Providian National
Bank (which is the issuer of the PayPal VISA card) to exchange the
information you provide in the application form. If you are approved for a
PayPal VISA credit card, your credit card account will be governed by the
Providian Privacy
Policy.
PayPal
takes the privacy of your personal information very seriously and will use
your information only in accordance with the terms of this Privacy Policy.
We will not sell or rent your personally identifiable information or a
list of our customers to third parties. However, as described in more
detail in Part C below, there are limited circumstances in which some of
your information will be shared with third parties, under strict
restrictions, so it is important for you to review this Privacy Policy.
This Privacy Policy applies to all services that are hosted on the
PayPal.com Web site, whether the services are offered by PayPal, by its
subsidiaries, or by the PayPal Money Market Fund.
Your privacy is
important to us. By participating in the Council of Better Business
Bureau's BBBOnLine® Privacy Program we have made a commitment to meet the
program's strict requirements regarding how we treat your information and
have it verified by BBBOnLine. Further information about this program is
available at http://www.bbbonline.org.
Additionally,
in order to enhance the protection of your privacy and our compliance with
this Privacy Policy, PayPal has agreed to disclose our information
practices and to have our practices reviewed for compliance by TRUSTe.
TRUSTe is an independent, non-profit organization whose mission is to
build users' trust and confidence in the Internet by promoting the use of
fair information practices. By displaying the TRUSTe trustmark, PayPal has
agreed to notify you of:
- What
personally identifiable information of yours is collected by PayPal.
- The
organization collecting the information.
- How
the information is used.
- With
whom the information may be shared.
- What
choices are available to you regarding collection, use and distribution
of the information.
- The
kind of security procedures that are in place to protect the loss,
misuse or alteration of information under PayPal's control.
- How
you can correct any inaccuracies in the information.
If
you have questions or concerns regarding this Privacy Policy, you should
first contact PayPal using this
form.
If you do not receive acknowledgment of your inquiry or your inquiry has
not been satisfactorily addressed, you should then contact TRUSTe
http://www.truste.org/consumers/watchdog_complaint.php.
TRUSTe will then serve as a liaison with PayPal to resolve your concerns.
By accepting the Privacy Policy and User Agreement in
registration, you expressly consent to our use and disclosure of your
personal information in the manner described in this Privacy Policy. This
Privacy Policy is incorporated into and subject to the terms of the PayPal
User Agreement. This Privacy
Policy will take effect on March 4, 2003. This Privacy Policy was last
updated on April 15, 2005.
Please note that your personal
information will be stored and processed on our computers in the United
States. The laws on holding personal data in the United States may be less
stringent than the laws of your country but PayPal will hold and transmit
your personal information in a safe, confidential and secure environment.
If you object to your personal information being transferred or used as
described in this Privacy Policy, please do not register for the PayPal
service.
Notification of
Changes This policy may be revised over time as new
features are added to the PayPal service or as we incorporate suggestions
from our customers. If we are going to use or disclose your personally
identifiable information in a manner materially different from that stated
at the time we collected the information, you will have a choice as to
whether or not we use or disclose your information in this new manner. Any
material changes will be effective only after we provide you by e-mail
with at least 30 days' notice of the amended Privacy Policy (if you have
closed your PayPal account, you will not be contacted to notify you of the
amended Policy and your personal information will not be used or disclosed
in this new manner).
We will post the amended Privacy Policy
prominently on our Web site so that you can always review what information
we gather, how we might use that information, and whether we will disclose
it to anyone. Please check the PayPal Web site at www.paypal.com at any time for the most
current version of our Privacy Policy.
PayPal Shops and other pages
on the PayPal Web site include links to third party Web sites. These sites
are governed by their own privacy statements, and PayPal is not
responsible for their operations, including but not limited to their
information practices. Users submitting information to or through these
third party Web sites should review the privacy statement of these sites
before providing them with personally identifiable
information.
A Special Note About
Children. Children are not eligible to use our service and
we ask that minors (under the age of 18) do not submit any personal
information to us or use the service. |
B. Information We
Collect
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Required
Information To open a
PayPal account, you must provide your name, address, phone number, and
e-mail address. In order to make payments through PayPal, you must provide
credit card, debit card or bank account information (bank account
information is required to make payments totaling more than $1,000.00
USD). We also ask you to choose two different security questions to answer
(such as your city of birth or your pet's name) This required information
is necessary for us to process transactions, issue a new password if you
forget or lose your password, protect you against credit card fraud and
checking account fraud, and to contact you should the need arise in
administering your account.
Pursuant to section 326 of the USA
PATRIOT Act, the U.S. Department of the Treasury and the Securities and
Exchange Commission require PayPal Funds to obtain, verify, and record the
following information for each investor in the PayPal Money Market
Fund.
- Name
- Address
- Date of Birth (for
Individuals)
- Tax Identification Number
(social security number for individuals or employer identification
number for businesses)
In order to
comply with the Bank Secrecy Act, we will also require your Tax
Identification Number if you send or receive certain high-value
transactions or high overall payment volumes through PayPal. If you choose
to register or apply for certain optional features or products offered
through PayPal Web sites, such as listing your business in PayPal Shops,
or applying for the PayPal Visa® credit card or the PayPal MasterCard®
debit card, you will be required to provide additional information to
establish that you qualify for such features or products.
Transaction
Information When you use PayPal to send money to
someone else or request money from someone else, we ask you to provide
information related to each transaction, including the amount of the
transaction, the type of transaction (purchase of goods, purchase of
services, or simple money transfer ("quasi-cash")) and the e-mail address
or phone number of the third party. We retain this information for each of
your transactions through PayPal. We also collect the Internet address (IP
address) of the computer or device you use to access your PayPal account,
in order to help detect possible instances of unauthorized transactions.
Information About You From Third
Parties In order to protect all our customers against
potential fraud, we verify with third parties the information you provide.
In the course of such verification, we receive personally identifiable
information about you from such services. In particular, if you register a
credit card or debit card with PayPal, we will use card authorization and
fraud screening services to verify that your card information and address
matches the information that you supplied to PayPal, and that the card has
not been reported as lost or stolen.
If you register your online
business with PayPal Shops or if you send or receive high overall payment
volumes through PayPal, in some circumstances we will conduct a background
check on your business by obtaining information about you and your
business from a credit bureau or a business information service such as
Dun & Bradstreet. If you incur a debt to PayPal, we will generally
conduct a credit check on you by obtaining additional information about
you from a credit bureau, to the extent permitted by law. PayPal, at its
sole discretion, also reserves the right periodically to retrieve and
review a business and / or consumer credit report for any account, and
reserves the right to close an account based on information obtained
during this credit review process.
Additional Verification If we cannot
verify the information that you provide, or if you request a withdrawal by
check to an address other than your verified credit card billing address,
we ask you to send us additional information by fax (such as your drivers'
license, credit card statement, and/or a recent utility bill or other
information linking you to the applicable address), or to answer
additional questions online to help verify your information.
Web Site Traffic
Information Because of the way that World Wide Web
communication standards work, when you arrive at or leave the PayPal Web
site, we automatically receive the Web address of the site that you came
from or are going to. We also collect information on which pages of our
Web site you visit while you are on the PayPal site, the type of browser
you use and the times you access our Web site. We use this information
only to try to understand our customers' preferences better and to manage
the load on our servers, so as to improve our service and your experience
with PayPal. We do not track the Web sites that you visit before or after
you leave the PayPal site.
Our Use
of "Cookies" "Cookies" are small files of data that
reside on your computer and allow us to recognize you as a PayPal customer
if you return to the PayPal site using the same computer and browser. We
send a "session cookie" to your computer if and when you log in to your
PayPal account by entering your e-mail address and password. These cookies
allow us to recognize you if you visit multiple pages in our site during
the same session, so that you don't need to re-enter your password
multiple times. Once you log out or close your browser, these session
cookies expire and no longer have any effect.
We also use
longer-lasting cookies to display your e-mail address on our sign-in form,
so that you don't have to retype the e-mail address each time when you log
in to your PayPal account. In addition, we use cookies to process our
referral program, described in Section C below. Our cookie files are
encoded so that your e-mail address and other information can only be
interpreted by PayPal. We may, however, share cookie information regarding
whether or not a certain user is already registered with PayPal with
certain merchants with whom we have an official co-marketing relationship.
Customer Service
Correspondence If you send us correspondence, including
e-mails and faxes, we retain such information in the records of your
account. We will also retain customer service correspondence and other
correspondence from PayPal to you. We retain these records in order to
measure and improve our customer service, and to investigate potential
fraud and violations of our User Agreement. We may, over time, delete
these records if permitted by law.
Questionnaires, Surveys and Profile
Data From time to time, we offer optional
questionnaires and surveys to our users for such purposes as collecting
demographic information or assessing users' interests and needs. The use
of the information collected will be explained in detail in the survey
itself. If we collect personally identifiable information from our users
in these questionnaires and surveys, the users will be given notice of how
the information will be used prior to their participation in the survey or
questionnaire.
Non-member Recipients
and Requests When a member either sends a payment to,
or requests a payment from, an individual who is not a registered member
of PayPal, we will retain the information that the member submits to us,
including, for example, the other party's email address and/or name, for
the benefit of the member who is attempting to contact the non-member, so
that the member can see a complete record of his or her transactions,
including uncompleted transactions. Although this information is stored
indefinitely, we will not market to the non-member in any way at any time.
Additionally, these non-members have the same rights to access and correct
information about themselves (assuming that their email addresses were
correct enough to reach them) as anyone else who uses PayPal. |
C. Our Use and Disclosure of
Information
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Internal
Uses We
collect, store and process your personal information on servers located in
the United States. We use the information we collect about you in order 1)
to provide our services and process your transactions, 2) to provide
customer service, 3) to determine your eligibility to receive offers for
special features or products, such as the PayPal MasterCard® debit card,
and 4) to improve our products and services. At your option (as indicated
in your PayPal Profile settings), we use the information you provide to
access specific third party services on your behalf and perform the
actions that you request us to perform, such as invoicing winning bidders
on behalf of auction sellers.
We give access to individually
identifiable information about our users only to those employees who
require it to fulfill customer service requests.
Disclosure to Other PayPal Customers If
you are a registered PayPal user, your name, e-mail address, phone number
(if applicable) date of sign-up, and whether you have verified control of
a bank account are displayed to other PayPal customers whom you have paid
or who are attempting to pay you through PayPal. If you are a Business
account holder, we will also display to other PayPal customers the Web
site address (URL) and customer service contact information that you
provide us. However, your credit card number, bank account and other
financial information will NEVER be revealed to anyone whom you have paid
or who has paid you through PayPal, except with your express permission or
if we are required to do so pursuant to a subpoena or other legal process.
If you are buying goods or services and paying through PayPal, the
seller of the goods or services may request that you provide a mailing
address that PayPal has confirmed as matching the billing address in the
credit card system. You do not have to provide this information. If you do
not provide the information, however, the seller may choose not to accept
your PayPal payment and not to complete the transaction.
We work
with third party merchants to enable them to accept payments from you,
including direct credit card payments. Merchants who use this service will
share personally identifiable information you provide to them with PayPal
in order to validate the information, assess the risks of your payment, or
confirm the existence or status of your PayPal account. You permit PayPal
to share information with the merchant on the validity of the personally
identifiable information you provided to the merchant, and on the
existence or status of your PayPal account.
PayPal does not store
the personally identifiable information provided by these merchants to
validate the existence of your account.
Beginning in spring 2001,
PayPal will also disclose to other PayPal customers the number of payments
you have received from Verified PayPal customers (as defined in the User
Agreement on the www.paypal.com site), or other aggregate measures that
provide an indication of your reputation with other PayPal customers.
Disclosure to Third Parties Other
Than PayPal Customers PayPal will not sell or rent any
of your personally identifiable information to third parties. PayPal will
not share any of your personally identifiable information with third
parties except in the limited circumstances described below, or with your
express permission (and with other PayPal customers as described above).
These third parties are limited by law or by contract from using the
information for secondary purposes beyond the purposes for which the
information is shared.
- We share information with
companies that help us process the transactions you request and protect
our customers' transactions from fraud, such as sharing your credit card
number with a service that screens for lost and stolen card numbers. See
"Information About You From Third Parties" in Section B above.
Additionally, if you go into a negative balance and owe us money, we may
share information with processing companies including collection
agencies.
- We may disclose the
information we collect, as described in Section B above, to companies
that perform marketing services on our behalf. We may also disclose the
information we collect (but not your bank account or credit card
information) to other financial institutions with whom we have joint
marketing agreements, in order to determine whether you are pre-approved
for the products that PayPal is jointly marketing with the third party
(such as the PayPal Visa credit card issued by Providian National Bank).
These companies are subject to confidentiality agreements with us and
other legal restrictions that prohibit using the information except to
market the specified PayPal-related products or services, unless you
have affirmatively agreed or given your prior permission for other uses.
If you do not want PayPal to share any of your information with
our joint marketing partners, please log in to your account to set your
Notification preferences in the Profile page of the My Account tab to indicate that
you do not want to receive Partner/Third-Party Promotions or the PayPal
Periodical Monthly Newsletter and Product Updates. Use the following URL
to see your Notification preferences:
https://www.paypal.com/PREFS-NOTI.
- We disclose information
that we in good faith believe is appropriate to cooperate in
investigations of fraud or other illegal activity, or to conduct
investigations of violations of our User Agreement. For example, this
means that if we conduct a fraud investigation and conclude that one
side has engaged in deceptive practices, we can give that person or
entity's contact information (but not bank account or credit card
information) to victims who request it.
- We disclose information in
response to a subpoena, warrant, court order, levy, attachment, order of
a court-appointed receiver or other comparable legal process, including
subpoenas from private parties in a civil action.
- When a user signs up for a
co-branded version of PayPal (e.g. PayPal Evite) through links to PayPal
from our co-branded partner's website, PayPal will share with the
co-branded partner that user's name, e-mail address and physical address
in order to provide enhanced integration between PayPal's services and
the services of our co-branded partner. If you do not want your
information shared with PayPal's co-branded partner, you should sign up
with PayPal directly and not through a link from our partner's
website.
- If you choose to invest in
the PayPal Money Market Fund, we will share your information with PayPal
Funds, a Delaware business trust which is the issuer of the Money Market
Fund, and with PayPal Asset Management, Inc., a wholly-owned subsidiary
of PayPal that is the transfer agent for the Money Market Fund, so that
you can complete your investment more easily and can move funds into and
out of the Money Market Fund without re-entering your personal
information for every transaction.
- We disclose information to
your agent or legal representative (such as the holder of a power of
attorney that you grant, or a guardian appointed for
you).
- We share aggregated
statistical data with our business partners or for public relations. For
example, we may disclose that a specific percentage of our users live in
California. However, this aggregated information is not tied to
personally identifiable information.
- As with any other
business, it is possible that PayPal in the future could merge with or
be acquired by another company. If such an acquisition occurs, the
successor company would have access to the information maintained by
PayPal, including customer account information, but would continue to be
bound by this Privacy Policy unless and until it is amended as described
in Section A above.
- We share your information
with our parent, subsidiaries and joint ventures to help coordinate the
services we provide to you, enforce our terms and conditions, and
promote trust and safety.
Our Contacts with PayPal Customers We
communicate with users on a regular basis via e-mail to provide requested
services, and we also communicate by phone to resolve customer complaints
or investigate suspicious transactions. We use your e-mail address to
confirm your opening of a PayPal account, to send you notice of payments
that you send or receive through PayPal (including referral payments
described below), to send information about important changes to our
products and services, and to send notices and other disclosures required
by law. Generally, users cannot opt out of these communications, but they
will be primarily informational in nature rather than promotional.
We also use your e-mail address to send you other types of
communications that you can control, including the PayPal Periodical
newsletter, auction tips, customer surveys and notice of special
third-party promotions. You can choose whether to receive some, all or
none of these communications when you complete the registration process,
or at any time thereafter, by logging in to your account on the PayPal Web
site and changing your preferences in the Profile page of the My Account
tab. You can also change your choices at any time through the same
procedure.
In connection with independent audits of our financial
statements and operations, the auditors may seek to contact a sample of
our customers to confirm that our records are accurate. However, these
auditors cannot use personally identifiable information for any secondary
purposes.
Internet Address
Information We use IP addresses, browser types and
access times to analyze trends, administer the site, improve site
performance and gather broad demographic information for aggregate use.
Your Use of Information and Our
Services In order to facilitate the transactions
between PayPal members, our service allows you limited access other users'
contact or shipping information. As a seller you may have access to the
User ID, email address and other contact or shipping information of the
purchaser, and as a purchaser you may have access to the User ID, email
address and other contact information of the seller.
By entering
into our User Agreement, you agree that, with respect to other users'
personally identifiable information that you obtain through the site or
through an PayPal-related communication or PayPal-facilitated transaction,
you will only use this information for: (a) PayPal-related communications
that are not unsolicited commercial messages, (b) using services offered
through PayPal (e.g. insurance, shipping and fraud complaints), and (c)
any other purpose that such user expressly agrees to after adequate
disclosure of the purpose(s).
In all cases, you must provide users
with the opportunity to remove themselves from your database and review
any information you have collected about them. In addition, under no
circumstances, except as defined in this Section, can you disclose
personally identifiable information about another PayPal user to any third
party without our consent and the consent of such other user after
adequate disclosure. Note that law enforcement personnel and other rights
holders are given different rights with respect to information they
access.
PayPal does not tolerate spam. Therefore, without limiting
the foregoing, you may not add a PayPal user to your mail list (email or
physical mail) without their express consent after adequate disclosure,
even if said user has previously made a purchase from you. We strictly
enforce our Anti-Spam Policy! To report PayPal-related spam to PayPal,
please contact us.
Merchant Referral Program When you sign
up for a PayPal account, you become eligible to participate in our
Merchant Referral Bonus program. We provide you with a link on the Merchant Referral Bonus page which identifies you
as the referrer. If a merchant uses that link to sign up for a Premier or
Business PayPal account and completes the bonus requirements, you are eligible for a
referral bonus. If you use a referral link to sign up, your business name
(if you have a Business account) or first and last name (if you have a
Premier account) may be listed in the referrer's PayPal account, along
with the amount of bonus you have generated for the referrer, which is
calculated as a percentage of your transaction volume, as described in the
Merchant Referral Bonus Policy.
Please use
our referral program responsibly. We strictly enforce our Anti-Spam Policy! Read details on the Referral Bonus.
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D. Information
Security
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Information
Security PayPal is
committed to handling your customer information with high standards of
information security. Your credit card and bank account information are
stored only in encrypted form on computers that are not connected to the
Internet. We restrict access to your personally identifiable information
to employees who need to know that information in order to provide
products or services to you. We maintain physical, electronic and
procedural safeguards that comply with federal regulations to guard your
nonpublic personal information. We test our security systems regularly and
also contract with outside companies to audit our security systems and
processes. For more information on PayPal's security practices, please
visit the PayPal Security Center.
The security of
your PayPal account also relies on your protection of your PayPal
password. You may not share your PayPal password with anyone. PayPal will
never ask you to send your password or other sensitive information to us
in an e-mail, though we may ask you to enter this type of information on
the PayPal website, which will always have a URL beginning with https://www.paypal.com/.
Any e-mail or other communication requesting your password, asking
you to provide sensitive account information via email, or linking to a
website with a URL that does not begin with https://www.paypal.com/ should
be treated as unauthorized and suspicious and should be reported to PayPal
immediately using this form. If you do share your PayPal password
with a third party for any reason, including because the third party has
promised to provide you additional services such as account aggregation,
the third party will have access to your account and your personal
information, and you may be responsible for actions taken using your
password. If you believe someone else has obtained access to your
password, please change it immediately by logging in to your account at www.paypal.com/ and
changing your Profile settings, and also contact us right away as
described in Section F below. |
E. Accessing and Changing Your
Information
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You can review
the personal information you provided us and make any desired changes to
such information, or to the settings for your PayPal account, at any time
by logging in to your account on the PayPal Web site and changing your
preferences in the Profile page of the "My Account" tab. You can also
close your account through the PayPal Web site. If you close your PayPal
account, we will mark your account in our database as "Closed," but will
keep your account information in our database. This is necessary in order
to deter fraud, by ensuring that persons who try to commit fraud will not
be able to avoid detection simply by closing their account and opening a
new account. However, if you close your account, your personally
identifiable information will not be used by us for any further purposes,
nor sold or shared with third parties, except as necessary to prevent
fraud and assist law enforcement, or as required by law (for example, to
send former Money Market Fund investors a report of dividends paid during
the calendar year for tax reporting purposes). |
F.
Contacting Us
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If
you have any questions about this privacy statement, PayPal's information
practices, or your dealings with PayPal, you can contact us using
this
form,
call 402-935-7733 Monday through Friday between the hours of 4am and 10pm
PST, or write us at PayPal, P.O. Box 45950, Omaha, NE
68145-0950.
With respect to our privacy practices as a financial
institution and our compliance with this Privacy Policy, PayPal is
regulated by the Federal Trade Commission (FTC). You can obtain
information about the FTC at http://www.ftc.gov. |
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